We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@ilovepuzzles.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@ilovepuzzles.com.au.

Damages and issues
Please inspect your order upon reception and contact us within 2 business days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

In case of a damage claim needed by Australia Post, they'll require you to bring the item to your local post office to assess and decide the compensation. We cannot help unless you send it back to us at your expense, so that we can claim on your behalf.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping and delivery charge will not be refunded.